Refund & Cancellation Policy

1. Subscription Model

#gtm is offered through recurring monthly subscription plans.

Different subscription plans may include different daily usage limits, features, and functionality.

Current prices, plan limits, included features, and billing terms are displayed on the #gtm pricing or checkout page before you begin a free trial or purchase a subscription.

We may introduce new plans, discontinue plans, or change pricing in the future.

Any applicable price will be clearly displayed before you start a subscription or free trial.

2. 7-Day Free Trial

Eligible users may receive a 7-day free trial of a #gtm subscription plan.

A valid payment method is required to start the free trial.

When starting the trial, you select the subscription plan you wish to try.

During the free trial, you receive access to the features and usage limits associated with the selected plan.

You will not be charged for the subscription during the 7-day trial period.

3. Automatic Conversion After the Free Trial

Unless you cancel before the end of your 7-day free trial, the trial will automatically convert into a paid monthly subscription.

Your payment method will be charged the price of the subscription plan you selected when starting the trial.

The exact amount that will be charged after the trial will be clearly displayed before you start the trial.

After the first payment, your subscription will automatically renew every month until cancelled.

By starting a free trial, you authorize the applicable payment provider to charge your payment method if you do not cancel before the trial expires.

4. Cancelling During the Free Trial

You may cancel your subscription at any time before the free trial ends.

If you cancel before the expiration of the 7-day trial, you will not be charged for the following monthly subscription period.

Cancellation may be completed through the subscription management functionality provided within #gtm or through the applicable payment provider or Merchant of Record.

If you experience difficulty cancelling your subscription, you may contact:

gtm@belonix.xyz

5. Free Trial Eligibility

Free trials are intended to allow new users to evaluate the Service before purchasing a paid subscription.

We may limit free trials to one trial per user, payment method, connected X account, or other reasonable identifier.

We reserve the right to refuse, revoke, or limit a free trial where we reasonably believe that a user is attempting to repeatedly obtain free access, circumvent trial restrictions, commit fraud, or otherwise abuse the trial system.

6. Monthly Renewal

After the free trial converts into a paid subscription, the subscription automatically renews every month unless cancelled.

Your payment method will be charged on or around the applicable renewal date.

By maintaining an active subscription, you authorize the applicable payment provider to collect recurring subscription payments until cancellation.

7. Cancelling a Paid Subscription

You may cancel your paid subscription at any time.

Cancellation prevents future subscription renewals.

Unless otherwise required by applicable law or the applicable payment provider, cancellation does not result in an automatic refund of the current billing period.

After cancelling a paid subscription, you will normally retain access to the paid features of your current plan until the end of the billing period that has already been paid for.

At the end of that billing period, your subscription will not renew and you will not be charged for another month.

8. General Refund Policy

Except where required by applicable law, payments for subscription periods that have already started are generally non-refundable.

We generally do not provide full or partial refunds simply because:

• you changed your mind after being charged;
• you did not use the Service;
• you used the Service less than expected;
• you forgot to cancel the subscription before renewal;
• you no longer need the Service;
• you cancelled during an already-paid billing period;
• you did not use all of your available daily usage;
• you did not achieve the business, marketing, engagement, sales, follower, lead, or revenue results you expected.

Cancelling a subscription prevents future renewals but does not normally create a refund for an already-paid subscription period.

9. Duplicate or Incorrect Charges

If you believe you were:

• charged more than once for the same subscription period;
• charged an incorrect amount;
• charged because of an identifiable billing error;

please contact us at:

gtm@belonix.xyz

We will review the transaction together with the applicable payment provider or Merchant of Record.

Where a duplicate or incorrect charge is confirmed, the applicable amount may be refunded to the original payment method.

10. Technical Failure

If a substantial technical problem attributable to #gtm prevents you from accessing or using the paid Service for a material period of time, please contact us at:

gtm@belonix.xyz

We will review the circumstances.

Depending on the situation, we may provide an appropriate remedy such as restoring access, extending access, providing a service credit, or issuing a full or partial refund.

The appropriate remedy will depend on the nature, duration, and impact of the technical issue, as well as any applicable legal requirements and payment-provider rules.

Short-term interruptions, scheduled maintenance, isolated errors, or temporary third-party outages do not automatically qualify for a refund.

11. X Account Restrictions, Suspensions, or Bans

#gtm is an independent service and is not affiliated with, endorsed by, sponsored by, approved by, or officially associated with X Corp.

X controls its own platform, policies, technical systems, and enforcement decisions.

Use of automation or third-party tools in connection with X may carry a risk of account restrictions, verification requests, rate limits, suspensions, or permanent account termination.

A restriction, suspension, limitation, or termination imposed by X does not, by itself, entitle you to a refund.

We are not responsible for independent enforcement decisions made by X or another third-party platform.

Nothing in this section limits refund rights that cannot legally be excluded.

12. Changes or Discontinuation by Third-Party Platforms

Some #gtm functionality depends on third-party platforms and services, including X and AI service providers.

Changes made by a third-party platform may affect, restrict, interrupt, or disable certain features of #gtm.

Where such changes materially prevent us from providing the paid Service, we may determine an appropriate remedy depending on the circumstances and applicable law.

Temporary changes, rate limits, individual account restrictions, or third-party platform enforcement actions do not automatically qualify for refunds.

13. AI-Generated Content and Results

#gtm uses artificial intelligence for certain functionality, including generation and evaluation of content.

AI-generated outputs may vary in quality, accuracy, relevance, style, and effectiveness.

Dissatisfaction with individual AI-generated replies or results does not automatically qualify for a refund.

Users remain responsible for configuring campaigns and reviewing the Service according to the selected Manual Review or Autopilot settings.

14. Refund Abuse

We may refuse discretionary refund requests where we reasonably believe there is evidence of:

• fraud;
• repeated refund abuse;
• free-trial abuse;
• intentional circumvention of subscription limits;
• significant use of the Service followed by an abusive refund request;
• chargeback abuse;
• other manipulative or fraudulent behavior.

This does not affect mandatory consumer rights that cannot legally be waived.

15. Payment Providers and Merchants of Record

Payments for #gtm may be processed by a third-party payment provider or Merchant of Record.

The identity of the applicable payment provider will be displayed during checkout or in your transaction documentation.

Refunds, cancellations, billing adjustments, and payment processing may therefore also be subject to the procedures and terms of the applicable payment provider or Merchant of Record.

Where a payment provider, card-network rule, or applicable law gives you rights that are more favorable than this Policy, those mandatory rights will apply.

Approved refunds will normally be returned to the original payment method.

16. Refund Processing Times

Where a refund is approved, we will submit or request the refund through the applicable payment provider.

The amount of time required for the funds to appear in your account depends on the payment provider, your bank, card network, currency, and payment method.

We cannot guarantee the exact date on which your bank or payment provider will make refunded funds available.

17. Chargebacks and Payment Disputes

If you believe a charge is incorrect, we encourage you to contact us first at:

gtm@belonix.xyz

This allows us to investigate the issue and, where appropriate, work with the applicable payment provider to resolve it.

Nothing in this Policy limits any chargeback or dispute rights available to you under applicable law or the rules of your card issuer or payment provider.

18. Mandatory Consumer Rights

Nothing in this Refund & Cancellation Policy limits or excludes any refund, cancellation, withdrawal, or consumer-protection right that cannot legally be limited or excluded.

If applicable law grants you mandatory rights that conflict with this Policy, the applicable mandatory law will prevail.

19. Changes to This Policy

We may update this Refund & Cancellation Policy if our subscription model, pricing, payment providers, features, or legal obligations change.

The latest version will be published with an updated “Last Updated” date.

Material changes will be communicated where required by applicable law.

20. Contact

For subscription cancellations, billing questions, or refund requests, contact:

BELONOGOVA ALEXANDRA Tiraspol, Moldova Email: gtm@belonix.xyz Website: https://gtm.belonix.xyz/